Design leader.
Thought leadership.
From time to time, I’ve written about design in a variety of professional publications, including Newsweek and Smashing Magazine. I’ve also been known to write novels, short fiction, and about pop culture and history..
Inside the Experience Transformation process.
It’s no longer enough to improve your user experience. It’s time to transform it.
Experience Transformation is Sharpen’s tested and repeatable process for elevating both the user’s experience and the business’ results through the rigorous application of design-thinking principles and an omnichannel approach to tactical execution.
It’s pretty cool.
UX your life.
Applying the user-centered process to your life (and stuff).
The defining characteristic of UX design is its focus on user research and on an iterative, user-centered, approach to creating solutions. But what if we applied the user-centered design process to ourselves, our lives, and our careers?
I’m an artist but not the starving kind.
Teaching creative business is more than just good business.
“I could get an art student to do it for $35 and a six-pack.” I remember the first time a prospective client said that to try to intimidate me into accepting dramatically reduced fees for Website design services. I was newly self-employed and hungry for work, so I conceded. I delivered a great Web site, but I hated my client for making me work for so little—and myself for not knowing how to get what I deserved.